× General topics related to statutory, employee management and etc.

Change Administrator details

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3 weeks 5 days ago #4552 by Gerhard van Zyl
Good day,

Our administrator left the company and I disabled her account. Now we do not have an administrator on that account. How do I create a new administrator?

If I use an existing HR role account, that account is not allowed to do that.

Please assist me.

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3 weeks 5 days ago #4553 by Kap-Chew
Hi,

Kindly understand that, Administrator = Account Owner, therefore there is no way that you could disable an Administrator.

I believe what you are referring to is an employee with HR Role, whether it is HR.my Manager or some other Custom HR Role. You may go to Employee->Web Account, under Enabled tab, click at the employee and assign him a new HR Role.

For more details, kindly visit the online user guide as I am not able to provide hand holding user training.

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3 weeks 5 days ago #4554 by Gerhard van Zyl
Good day,

I have done it with the other HR.role account, but it doesn't give me tat option?

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3 weeks 5 days ago #4555 by Kap-Chew
Hi,

Kindly visit the online user guide.

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3 weeks 5 days ago #4556 by Gerhard van Zyl
Good day,

I need to have a new administrator on the account. How do I do that?

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3 weeks 5 days ago #4557 by Kap-Chew
If you really need to change the account owner (i.e. Administrator), then sign in your account, click at the Account icon on the upper right corner to "Change Email Address" so that different owner's email will be used.

For HR Roles, again for the very last time, please refer to the online user guide.

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