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Change of Sponsorship To Yearly Not Applied

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2 years 1 month ago #4071 by Patty Nuñez
Hi Kap-Chew,

We tried to change our sponsorship from monthly to yearly but it was not applied. It recurred last Feb 05. Will it be possible to convert it now as we need the extra storage. 

Here's our user email: This email address is being protected from spambots. You need JavaScript enabled to view it. number 2999-1345 Invoice number 99E85759-0008

Thanks and I look forward to your response.

Regards,
Patty Nuñez

 
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2 years 1 month ago #4074 by Kap-Chew
Hi,

Thanks for your support. I am not sure if I fully understand you, please correct me if I am wrong.

If you need to change your sponsorship type, you may have to first cancel your existing sponsorship, i.e. your Monthly sponsorship, then only you will be able to change to Yearly sponsorship.
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2 years 1 month ago #4077 by Patty Nuñez
Hi,

But we have already paid USD 5 for the monthly sponsorship as it has recurred. If we cancel the existing sponsorship, will we be refunded for it if we change it to yearly? Or do we need to cancel the monthly sponsorship now and wait until it ends on March 5 then sign up for the yearly sponsorship?

Thanks in advance for your response.

Regards,
Patty
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2 years 1 month ago #4078 by Kap-Chew
Hi, please wait until it almost ends before cancelling it.
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2 years 1 month ago #4079 by Patty Nuñez
Hi,

Ok, noted on this. Thank you.

Regards,
Patty
The following user(s) said Thank You: Kap-Chew
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