Statutory Contribution Payslip Errors

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3 months 4 days ago #3068 by Larry Gobin
My employees payslip within the last week or so is showing up with errors which was not there prior
It is adding the employees and employers contribution and then subtracting this from the Gross Pay where only the employee deductions were meant to be deducted given the Net.... This was not a occurring on the payslips ran a day ago but all the payslip prior has these errors... Any suggestions.... Larry
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3 months 1 day ago #3069 by Kap-Chew
Can you send a snapshot ofthe payslip together with your employer account ID so that I could investigate later? Please send to This email address is being protected from spambots. You need JavaScript enabled to view it.

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3 months 1 day ago #3070 by Kap-Chew
I have managed to sort out the issue that you reported. This was due a mistake in recent data migration to a new database system. I have already fixed the affected data. If you have not reprocessed the payroll yet, you may check out to see if the payslips are now correct.

For payroll processed after the data migration, everything is in order, therefore you are not supposed to have this issue for newly processed payroll. If you still find any discrepancy in your payslips, kindly delete the payroll and re-process.

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