Leadership and Management Skills for ManagersAdd to Favourites
Senior Events Consultant
Commerce Clearing House (M) Sdn Bhd [ CCH Malaysia ]
Suite 9.3, 9th Floor, Menara Weld
76 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia
P. 03-2052 4608 M. 016-255 7013
F. 03-2026 7003
Leadership and Management Skills for Managers
An intensive programme designed for those new to or preparing for a leadership role
Date : 10 – 12 February 2014 (Monday-Wednesday)
Time : 9.00 am - 5.00 pm
Venue : Concorde Hotel, Kuala Lumpur
Managing people in today’s business environment is perceived as a genuine art. Leadership styles need to be in sync with what today’s workforce really want and need. Therefore, an understanding of self and others and how people work together is fundamental in practising effective people management.
This 3-day programme will focus on the essential skills of management which will enable you to bring out the best of your subordinates. It will provide you with the opportunity to review and improve your own management and leadership style. You will also learn how to deal and solve various people problems. This programme is highly interactive with practical exercises and activities to reinforce the learning process.
BENEFITS OF ATTENDING
ü Understand the importance of planning, managing, organising and delegation
ü Improve your personal management style to provide more effective leadership
ü Better manage your interactions and relationships with your subordinates and colleagues
ü Manage your own behaviour and understand its impact on the team
ü Understand how to harmonise different personalities to build a motivated, cohesive and performance-orientated team
ü Know how to handle difficult people's problems and resolve conflicts
What past participants said about this workshop
Ø Interesting and resourceful programme for new managers, excellent speaker!
Ø Michael is probably the missing puzzle in today’s people management.
Ø Enjoyed the training and gained a lot of ideas.
Ø Course conducted with lots of jokes and activities to help remember what is taught and easy to digest. It’s learning with fun!
Ø Communications, planning, teamwork discovered during the activities. This workshop is truly inspiring and motivating.
Ø Makes you think out of the box with different techniques and approaches in managing people which can be applied not only in the workplace but at home as well.
Ø Every part of this course is very interesting, especially on handling conflicts, coaching and motivating staff.
Ø The programme opens my eyes to realise what wonderful things I can do to my staff and family.
Ø A lot of real examples quoted to related issues.
Ø To see things in myself I would not have clearly seen on my own. To see that there is always a win-win situation, no matter how hard it may seem.
Key Responsibilities of a Manager
The manager as a planner, organiser, leader and people motivator
Striking a balance between getting the job done through others and through self
Knowing the key difference between efficiency and effectiveness
Using the 80/20 principle effectively
Managing and motivating oneself
Attitude of a mental "winner"
Focusing on the positive aspects
Creative approaches to problem solving and decision-making
Developing a holistic approach
Appreciating the intrinsic joys and value of work
Motivating oneself and subordinates to give good service
Handling Subordinates' Problems
Skills of a good coach
Training subordinates to perform tasks effectively
Handling grievances, discipline and personal problems
Interpersonal Relationship Skills
Assertiveness skills to achieve win/win results
Deciding what to delegate and what not to delegate
Delegating to the appropriate person
Communicating the task and authority
Overcoming typical barriers
Application of classical theories
Qualities of a good leader
Managing Your Boss
Understanding, adapting to and managing your boss
Becoming an effective intermediary between your boss and subordinates
Building synergy among team members
Understanding team dynamics
Using the strengths of each team member
Building an effective and cohesive team
Michael Lee brings with him more than 15 years of experience in management consulting and training. He was the Training Manager with two financial institutions and multinational electronic companies. The organisations which Michael provides customised training consultancy include DBS, Hewlett Packard, Motorola Electronics, Informatics, Glaxo Pharmaceuticals, Fuji Xerox Singapore, Creative Technologies and many more. Michael is an entertaining and popular speaker and has been dubbed a “master motivator of people”. His sessions are always stimulating and provide attendees with great “take-home” value.Audiences find him thought-provoking, inspirational, witty and fun; business clients describe him as having a passion for win-win thinking and friends testify to his ability to pluck humour and a life lesson out of any situation.
Early Bird Fee by 10 January 2014
CCH Executive Events Corporate Member/
CCH Subscriber : RM 2,240.00
Non-Subscriber : RM 2,520.00
CCH Executive Events Corporate Member/
CCH Subscriber : RM 2,520.00
Non-Subscriber : RM 2,800.00
** Fees include workshop materials, certificate of attendance, lunch and refreshments.
This workshop is HRDF claimable under the Skim Bantuan Latihan and to sign up, please complete the registration form attached and fax back to us at 03-2026 7003.
Do contact me anytime for further clarification and assistance.
Concorde Hotel, Kuala Lumpur