Leadership and Management Skills for Managers

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Price: RM 2,800.00
Contact Sarah Abdullah
Senior Events Consultant
Commerce Clearing House (M) Sdn Bhd [ CCH Malaysia ]
Suite 9.3, 9th Floor, Menara Weld
76 Jalan Raja Chulan
50200 Kuala Lumpur, Malaysia
P. 03-2052 4608 M. 016-255 7013
F. 03-2026 7003


Leadership and Management Skills for Managers

  An intensive programme designed for those new to or preparing for a leadership role


Date   :     10 – 12 February 2014 (Monday-Wednesday)

Time   :    9.00 am - 5.00 pm

Venue :    Concorde Hotel, Kuala Lumpur



Managing people in today’s business environment is perceived as a genuine art. Leadership styles need to be in sync with what today’s workforce really want and need. Therefore, an understanding of self and others and how people work together is fundamental in practising effective people management.


This 3-day programme will focus on the essential skills of management which will enable you to bring out the best of your subordinates. It will provide you with the opportunity to review and improve your own management and leadership style. You will also learn how to deal and solve various people problems. This programme is highly interactive with practical exercises and activities to reinforce the learning process.





ü  Understand the importance of planning, managing, organising and delegation

ü  Improve your personal management style to provide more effective leadership

ü  Better manage your interactions and relationships with your subordinates and colleagues

ü  Manage your own behaviour and understand its impact on the team

ü  Understand how to harmonise different personalities to build a motivated, cohesive and performance-orientated team

ü  Know how to handle difficult people's problems and resolve conflicts



What past participants said about this workshop


Ø  Interesting and resourceful programme for new managers, excellent speaker!

Ø  Michael is probably the missing puzzle in today’s people management.

Ø  Enjoyed the training and gained a lot of ideas.

Ø  Course conducted with lots of jokes and activities to help remember what is taught and easy to digest. It’s learning with fun!

Ø  Communications, planning, teamwork discovered during the activities. This workshop is truly inspiring and motivating.

Ø  Makes you think out of the box with different techniques and approaches in managing people which can be applied not only in the workplace but at home as well.

Ø  Every part of this course is very interesting, especially on handling conflicts, coaching and motivating staff. 

Ø  The programme opens my eyes to realise what wonderful things I can do to my staff and family.

Ø  A lot of real examples quoted to related issues.

Ø  To see things in myself I would not have clearly seen on my own.  To see that there is always a win-win situation, no matter how hard it may seem.





Key Responsibilities of a Manager

       The manager as a planner, organiser, leader and people motivator

       Striking a balance between getting the job done through others and through self

       Knowing the key difference between efficiency and effectiveness

       Using the 80/20 principle effectively

       Communicating effectively


Holistic Management

       Managing and motivating oneself

       Attitude of a mental "winner"

       Focusing on the positive aspects

       Creative approaches to problem solving and decision-making

       Setting goals

       Developing a holistic approach



       Appreciating the intrinsic joys and value of work

       Motivating oneself and subordinates to give good service

       Giving "strokes"


Handling Subordinates' Problems

       Skills of a good coach

       Training subordinates to perform tasks effectively

       Counselling skills

       Handling grievances, discipline and personal problems


Interpersonal Relationship Skills

       Relating effectively

       Assertiveness skills to achieve win/win results

       Resolving conflicts



       Deciding what to delegate and what not to delegate

       Delegating to the appropriate person

       Communicating the task and authority

       Overcoming typical barriers



       Application of classical theories

       Qualities of a good leader

       Leadership styles


Managing Your Boss

       Understanding, adapting to and managing your boss

       Becoming an effective intermediary between your boss and subordinates

       Effective subordination



       Building synergy among team members

       Understanding team dynamics

       Using the strengths of each team member

       Building an effective and cohesive team





Michael Lee brings with him more than 15 years of experience in management consulting and training. He was the Training Manager with two financial institutions and multinational electronic companies. The organisations which Michael provides customised training consultancy include DBS, Hewlett Packard, Motorola Electronics, Informatics, Glaxo Pharmaceuticals, Fuji Xerox Singapore, Creative Technologies and many more. Michael is an entertaining and popular speaker and has been dubbed a “master motivator of people”. His sessions are always stimulating and provide attendees with great “take-home” value.Audiences find him thought-provoking, inspirational, witty and fun; business clients describe him as having a passion for win-win thinking and friends testify to his ability to pluck humour and a life lesson out of any situation.





Early Bird Fee by 10 January 2014

CCH Executive Events Corporate Member/

CCH Subscriber                                     :        RM 2,240.00

Non-Subscriber                                     :        RM 2,520.00


Regular Fee

CCH Executive Events Corporate Member/

CCH Subscriber                                     :        RM 2,520.00

Non-Subscriber                                     :        RM 2,800.00



** Fees include workshop materials, certificate of attendance, lunch and refreshments.



This workshop is HRDF claimable under the Skim Bantuan Latihan and to sign up, please complete the registration form attached and fax back to us at 03-2026 7003.

Do contact me anytime for further clarification and assistance. 

Specific details

Cost HRDF Claimable
Start 2014-02-10
Duration (Days) 3
Venue Concorde Hotel, Kuala Lumpur
Early Bird Discount Yes
Group Discount No
Who Should Attend Managers looking to enhance their leadership abilities, team leaders, head of departments, and anyone looking to gain a practical insight into effective leadership


Kuala Lumpur, Malaysia
Concorde Hotel, Kuala Lumpur