Communication & Relationship In the Workplace

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Price: RM 2,170.00
2-6-4, 6th Floor,
Menara KLH Business Centre, OFF 2
1/2 Miles, Jalan Ipoh,
51200 Kuala Lumpur,

Tel : 603-2381 0567 / : 603-7490 4528/29
Fax : 03-7490 4532




If you have ever had a miscommunication, then you know that words and actions mean different things to different people. Everyday those differences in communication cost your business or organization a lot in terms of time, energy, money and relationships. Bridging those differences requires effective communication; the foundation for excellence in leadership, performance and management. This unique 2-day, activity driven program teaches skills that boost personal productivity and relationship building through increased understanding and effective implementation of the communication process. By providing you with a rigorous training environment, your active participation in our program will enable you to apply and sustain your learning to a point of forming winning habits. You will have the ability to create the greatest positive impact when you are communicating at every given opportunity. 


Communication And Relationships In The Workplace focuses on the following areas: 


• Communication 

• Relationship Building 

• Nonverbal skills 

• Ownership 

• Responsibility 




After completing the training, you should be able to: 

• Understand and employ the communication process effectively 

• Improve your personal style of communicating 

• Develop the power of perspective 

• Use various communication strategies effectively 

• Prevent costly miscommunications 

• Build relationships easily




Philip, who has over 25 years’ corporate and entrepreneur experience, holds a Master of Management joint degree from The Wharton School, J.L. Kellogg Graduate School of Management and Chulalongkorn University (Thailand). He also graduated recently from Ken Wilber’s Integral Institute, USA and is a member of the International Coach Federation.


Armed with his vast experience in corporate management and entrepreneur experience, Philip’s training scope covers coaching, communication, mindset change, sales, team performance and transformational leadership. He brings to his audiences his passion and energy together with a potent mixture of delivery styles in his trainings which include experiential learning, meta-coaching, neuro-semantics and psychodynamics.


Philip was the director of leadership programs in AsiaWorks, Asia’s leading large group awareness training (LGAT) company before moving on to manage his own business in consulting, training and coaching. During his term in AsiaWorks, he has designed and conducted numerous leadership coaching and team-building programs for thousands of individuals and corporations. Over the last few years, his audience for training, coaching and development programs includes 1MDB, 3M, AffinBank, Alcatel-Lucent, Alliance Financial Group, Alstom Power, Amanah Raya, ASTRO, Bank Negara, CapitaLand, CIMA, Coway, Dell, DHL, Federal Express, Fuji Xerox, Great Eastern Life Assurance, HeiTech Padu, Hewlett-Packard, Hilton Hotel, IBM, INTEC, IOI, Khazanah Group, Monash University, Motorola,, OCBC, Olympia College, Oracle, OYL, Petronas, Philips, Pos Malaysia, RHB, Sabah Softwoods, Sabah Tourism Board, Sapura, Sharp, Siemens, Sime Darby, Starcom Mediavest, Sunway, Telekom, TNB, TNT, Top Glove, Toshiba, UCSI, UMW and UOB. Some of his major international audience includes PT Diamond, PT Tigaraksa Satria and PT Huawei Tech in Indonesia, SPRING, NCS and SingTel in Singapore, VISA and MasterCard in Vietnam as well as Associated British Food in Thailand.


In 2007, Philip was elected into office of The AsiaWorks Foundation. The following year, he was assigned as an external coach to The Brand Laureate Group of Companies. He was made an associate of the Vietnam Consulting Group in 2009. In 2011, UCSI appointed Philip as an integral part of its team of elective trainers for their internal faculty trainings and external corporate projects.


Philip is an active community advocate and works in partnership with numerous NGOs in Malaysia and China to create a positive difference in the community he lives in. As part of his personal social responsibilities, he offers his services to conduct teambuilding trainings for various NGOs each year. He is particularly passionate about children and contributes his time and expertise extensively to orphanages and foster homes in his community. He resides in Malaysia and China and finds great joy spending time with his wife and three children.




Module 1: Overview

  • Context setting
  • Definition of communication
  • Principles of communication
  • Process of communication
  • Elements in communication
  • The Communication Staircase model

Module 2: Communication Barriers

  • Our worldview
  • Conscious and sub-conscious minds
  • Physical and perceived barriers in communication
  • Emotions in communication
  • Dealing with assumptions

Module 3: Nonverbal Communication

  • The functions of nonverbal communication
  • The 7 major types of nonverbal communication
  • Ways to improve nonverbal communication
  • Getting things done in silence!
  • Communicating in the big picture

Module 4: Interpersonal Communication

  • Building credibility
  • The 4 Communication Quadrants
  • Identifying your personal style of communicating
  • Developing your style towards effective relationship building
  • Ways to improve verbal communication




Module 5: Relationship Management

  • Identifying individual levels of influence, negotiation and allegiance
  • Transforming the relationship to partnership
  • Active listening and discovery questioning techniques
  • Using speech acts
  • The power of perspective

Module 6: Accomplishment And Contribution

  • The 3 keys to success
  • Our DNA
  • The world of scarcity
  • Creating abundance
  • The Engineering Challenge

Module 7: Making A Difference That Counts

  • Debrief from The Engineering Challenge
  • Going through The I-Maze
  • Contributing towards team
  • Making it inter-personal
  • Creating WOW Factors

Module 8: Coaching Wisdom

  • Brainstorming for WOW Factors in the workplace
  • Building loyalty through feedback
  • Creating a service commitment contract
  • Building relationships that lasts
  • Coaching performance

Specific details

Cost Non-HRDF Claimable
Start 2014-01-08
Duration (Days) 2
Venue Eastin Hotel, Petaling Jaya
Early Bird Discount Yes
Group Discount Yes
Who Should Attend Executives, Supervisors, Managers, Team leaders, Operations personnel, Technical personnel, Secretaries, Front liners, Customer service, Receptionists, Help-desk agents, Administrators and everyone who has a stake in the organization’s teamwork


Selangor, Malaysia
Eastin Hotel, Petaling Jaya