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Hosting location and back end data backup

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6 years 7 months ago #1352 by joanne
Dear Hr.my,
Appreciate you furnish us the info for below question:-

1. hosting location in Singapore or Malaysia?
2. if hardware failure, any server back up contingency plan?
3. any security measure in place to prevent hacking from outsider?
4. any connectivity issue? any back up hosting line? how many lines available?
5. any database backup plan at back end?

We shall do our daily backup by exporting the data to excel format. However, my company is still concern whether any backup from your side will be done to prevent any system corruption issue in future? sorry for this question if it is sensitive as our company shall rely solely on your program if it is successfully arranged.
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6 years 7 months ago #1353 by Kap-Chew
Hi Joanne,

For 1 to 4, the server is in AWS cloud.

For 5, the database is backed up at least twice a day, off site.
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2 years 11 months ago #3508 by WEI WEI
Hi Kap-Chew,

Any update for this after the New Database System mentioned in R36 update?
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2 years 11 months ago #3509 by Kap-Chew
Sorry, what update?
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