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Edit Web Account Email Address

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9 months 3 days ago #1699 by Danny
Danny created the topic: Edit Web Account Email Address
I have problem changing web email address of the employee, I try to change the email address from the contact tab of the employee management ,

but unfortunately, the employee active email web account not change .

any idea how do i change both contact and active email web account? pls. see the picture. thank you
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9 months 3 days ago #1702 by Kap-Chew
Kap-Chew replied the topic: Edit Web Account Email Address
Hi Danny,

Once a web account is signed up, it belongs to the employee. Changing the Contact Email will not changed the registered email address of a web account.

In order to change the registered email address of a web account, you will need to sign in the web account, then click at the email address on the upper right corner to change.
The following user(s) said Thank You: Danny

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9 months 3 days ago #1703 by Danny
Danny replied the topic: Edit Web Account Email Address
The problem is the employee forgot his email address password so he cannot use the link sent by HR.my to reset his password.

thank you.

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9 months 3 days ago #1704 by Kap-Chew
Kap-Chew replied the topic: Edit Web Account Email Address
Sorry, do you mean forgot Registered Email or forgot Password?

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9 months 2 days ago #1705 by Danny
Danny replied the topic: Edit Web Account Email Address
He forgot his yahoo mail password, so he cannot go there to click the reset password link given by the Hr.my.

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9 months 2 days ago #1706 by Kap-Chew
Kap-Chew replied the topic: Edit Web Account Email Address
Er... in that case there is nothing else I could do. You may want to consider creating another Employee record and invite him again.

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