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Employee could not sign in

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7 months 1 week ago #1264 by Huzaifah
Huzaifah created the topic: Employee could not sign in
Hi,

One of my employee could not login to his web account. I thinking of deleting his web account and recreate it, but it appear that there are no option to delete a web account.

How can this be solved?

Thank you

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7 months 1 week ago #1265 by Kap-Chew
Kap-Chew replied the topic: Employee could not sign in
Hi Huzaifah,

Can you tell me more info about this issue? Is there any error message when the employee tries to sign in?

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7 months 1 week ago #1266 by Huzaifah
Huzaifah replied the topic: Employee could not sign in
Please see attachement
Attachments:

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7 months 1 week ago - 7 months 1 week ago #1267 by Kap-Chew
Kap-Chew replied the topic: Employee could not sign in
That means either email or password is wrong. If the employee is sure that the email address is correct, then ask him / her to reset the account password.
Last Edit: 7 months 1 week ago by Kap-Chew.

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7 months 1 week ago #1268 by Huzaifah
Huzaifah replied the topic: Employee could not sign in
solved. thank you very much.

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